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Wednesday, September 26, 2007
Fixing a Hole
This sorry story is another sad example of how bad PERS has become. The suspicions have been there for a very long time. Bad customer service, lack of notification, unexpected unpleasant and costly surprises await many retirees or near-retirees around every corner. And PERS has the gall to put out customer service surveys. Why bother? The more things change, the worse it gets. And the truly sad thing is that members and retirees effectively pay for all this non-service. No wonder that PERS is truly one of the most hated agencies right now. And I can't say that I blame anyone for the antipathy. Cases like Linda's make one want to become Howard Beale screaming "we're mad as hell and we're not going to take this anymore".